| evaluating_my_telephone_skills.pdf |
| good_telephone_skills_an_example.pdf |
| telephone_skills_observation_rubric.pdf |
| planning_guide.pdf |
English at Work BBC Resources
| english_at_work_ep15_final_120521_english_at_work_episode_15_audio_au_bb.mp3 |
| 120521155732_english_at_work_episode_15_final.pdf |
The importance of listening
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